Refund & Cancellation Policy
This Policy explains how refunds and cancellations are handled for ViroOne services. Services are delivered based on scope and deliverables agreed in writing.
1) Definitions
“Service” means professional support delivered under an agreed scope (e.g., clause map, memo, questions list).
“Scope” means the document set and deliverables confirmed in writing.
“Client” means the person or entity requesting the Service.
2) General approach
Because Services involve time-based professional work, refund outcomes depend on whether work has started, the deliverables already provided, and the agreed scope.
Any specific payment terms communicated to you may supplement this Policy.
3) Cancellation before work begins
If you request cancellation before work begins, we will review the request and confirm the applicable outcome. Administrative processing may be required depending on the circumstances.
To request cancellation, email us with your name, contact email, and the scope reference (if provided).
4) Cancellation after work begins
If work has started, we may charge for work completed up to the cancellation request. If partial deliverables have been provided, any refund (if applicable) may be adjusted accordingly.
We will explain what was completed and which parts of the scope remain.
5) Digital services and deliverables
Many deliverables are provided digitally (for example, a memo or checklist). Once a deliverable is provided, it may affect refund eligibility because the service has been partly or fully delivered.
If a deliverable is incomplete due to missing documents or unclear instructions, we will request clarification and confirm next steps.
6) Exclusions
Refunds are generally not offered in cases such as:
- Requests based on a change of mind after substantial work has been delivered.
- Failure to provide required documents or information after reasonable follow-ups.
- Misuse of deliverables outside the agreed scope.
This section does not override any non-excludable rights under applicable law.
7) How to request a refund
Send an email to [email protected] and include:
- Your full name and contact email
- Scope reference or a summary of the requested service
- Date of request and a short explanation
We may ask for additional information to identify the request and confirm the status of deliverables.
8) Timing and processing
We review requests within a reasonable timeframe and respond with the outcome or follow-up questions. Processing timelines depend on the method of payment and administrative requirements.
Where partial refunds apply, the amount is determined based on work completed and deliverables provided.
9) Disputes
If you disagree with an outcome, contact us with additional context so we can review. If needed, disputes are handled under the governing law and terms described in Terms of Use.
10) Contact
ViroOne Property Support GK
Address: 〒104-0061 Tokyo-to, Chuo-ku, Ginza 4-10-14, Japan
Email: [email protected]
Phone: +81 3-6811-1182
Business ID: JP-CO-2026-VONE-1182 • Hours: Mon–Fri 09:30–18:30 (JST)